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Mô tả công việc

The CRM Manager is responsible for managing the organisations CRM ensuring the company can make the most out of marketing opportunities it offers.

Job Responsibilities:

  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Define an end-to-end customer lifecycle management strategy from onboarding to engagement to reactivation, localized as relevant to meet the market needs.
  • Work closely with all departments to ensure the CRM works effectively for all aspects of the company (Commercial, Marketing, Customer Relation…)
  • Estimate work efforts, define milestones and manage resources accordingly. Track progress, understand dependencies, and communicate status to upper management and project stakeholders.
  • Ability to balance team expectations, business needs, and resources to ensure correct prioritization of cross-functional work as a project evolves;
  • Establish world-class workflows and continuously test and measure improvements.
  • Other tasks as required by Manager.

Job Requirements

  • Minimum 3-5 year of experience as a program/ project manager in a F&B, management consulting firm, investment banking, creative agencies… with strong background in customer acquisition, re-engagement and retention strategies.
  • Hands-on experience in project managing an initiative from start to finish.
  • Familiarity with creative process and an understanding of marketing. Enjoys working closely with marketing managers, copywriters, designers and data analysts.
  • Excellent organizational skills to juggle many tasks without losing sight of the highest priority items
  • Ability to stay focused under pressure, prioritizing and managing multiple projects in a fast-paced environment
  • Strong interpersonal skills and ability to influence and motivate people at all levels across a broad variety of job functions
  • Excellent written and verbal communication skills.
Chia sẻ:

Lương: Thỏa Thuận

Địa điểm phỏng vấn: The Coffee House - Hồ Chí Minh, Văn phòng The Coffee House - tầng 7, toà nhà IMC, 62 Trần Quang Khải, P. Tân Định, Q.1, TP.HCM

Phòng ban: Commercial & Marketing

Hạn nộp hồ sơ: 02/11 — 30/11/2019

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